Day#277: Remote Research, Chapter 1 – 3 Review

Day#277: Remote Research, Chapter 1 – 3 Review

Hey Uxers I recently posted about my UX Reading list for 2019, you can check out my post here. Today I want to be going through a mini review of the book thus far. I actually heard about the book from a future UX Meetup which I am eagerly preparing for, you can see the details about the event here

I also found this video interview with Nate Bolt that I really enjoyed, Nate discusses Remote Research in this interview as well as other UX related topics of interest.

The actual book is easy to read and has already given me some insights which I will be noting and taking forward with me with future jobs. Remote Research is sometimes the only option with budgetary constraints or simply location, even if users are not too far away from you there are logistics like do you get Users to come to you, if so is there a designated area to conduct user interviews and testing? If you then decide to meet the user, you have to consider travel costs etc as well. Research and testing all depends on the project at hand and some projects are well suited for on site observational studies and research whereas others can really benefit from remote research. The book Remote Research starts you off with explaining Remote Research and the situations where it can valuable, it discusses methods for sourcing participants, explains problem areas and how you can provide screening tests on an online platform to filter through required participants. By the way if you remember from the title I am only on Chapter three, and I am probably not mentioning everything amazing about the book as well.

I shared my reading list online on Social Media and the list actually got some great feedback probably related to the fact that lists are popular and sometimes also click baity material. Mine was obviously not but the reason why I am mentioning that I shared it was the comments I had, someone indicated that they don’t believe in Remote research because you can not gauge empathy and that research is more than collecting data. I completely understand this statement because often without video etc it can be difficult to interpret people’s reactions on experiences. However allowing for video recording and screen sharing with participants can help aid this. I do feel locally here in South Africa there is another issue, this was also mentioned in a comment on my post, and it was that you may only get a certain type of user that would participate. This is also very true, the amount of people that would be willing to download a video and screen sharing App would be very specific in South Africa. It seems even here in South Africa internet data is not a primary concern for the older generation. And when i say older I mean 40 and up, I think about my own childhood and till I moved out my mother did not have uncapped or capped wifi in our home. It was not considered a necessity and these cultural differences and perhaps location specific changes with 3rd world countries will have to be taken into account.

I’m going to be working on a lot of Remote Research in the near future and I am looking forward to finishing up this book, I am thinking about sharing my Notes on each book as I read it with the points and sections that stand out for me, let me know what you guys think about this, happy researching until next time!

Bye for now

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