Day# 145: Remote Usability testing

Day# 145: Remote Usability testing

Hi there and welcome to Uxergirl! A blog where I discuss behavioral science, time management, and all things UX. For this post I want to discuss remote testing, remote testing may be crucial if you are working on a remote UX project or if you are working on site for for a product that will be used by users who are out of reach. I have learned such vital information that was then used to form decisions for the product through actual user interviews, but if it is not possible then there are other ways to learn about your users. Funny enough I actually found a site that looked pretty good with usability testing, the only problem was I wanted to watch the video on their product, and to watch the video you have to sign up and give a lot of information. For a platform in the UX industry, I really would have expected a better understanding of the user, with so many options online the site should not be forcing so much effort from the user before they have even decided if they want to commit to the product or not. Anyway below are a few remote user testing platforms that I have found

 

 

To be honest I have not tried user testing or Loop, however I have used Hotjar in the free version. Hotjar has heat mapping functionality as well as a survey pop up that you can use on your site, they also have lots of other great features for analytics. Each of these platforms seems to have easy to understand interfaces and options for remote user testing however it’s often when you come to use it that you find the little nuance advantages and disadvantages.

Sometimes I see positions stating that companies are looking for UXD’s and UXR’s who know one of these specific applications. To be honest, that is actually how I learnt about Hotjar, when I was in College I always dreamed of working at this particular agency. Then one day I saw a UX position with them and was scanning through the job spec, the position was not 100% what I wanted so I moved on but I did take note of what technical skills they were looking for. I then found Hotjar and signed up for the free version on my blog. A lot of these platforms do have free 1 month trials, I really suggest finding something that works for your specific project and perhaps outlining your goals beforehand so that when you are looking for a tool, you find one that ticks all the check boxes so to speak. I did also find this article on the Nielson/Norman group website they also have some information on remote user testing, the article splits remote testing into two categories, namely moderated studies and unmoderated studies indicating advantages and circumstances for each. All in all I think these analytics tools are easy to learn if you have the basis of User experience and understand the fundamental processes and measures that need to be monitored to ascertain crucial information about your users, happy researching until next time

Bye for now!

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